Shipping & Delivery Terms

Your order will be delivered through Australia Post and may be sent as either a large letter or a parcel, depending on the size and weight. The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. Please allow extra time for post deliveries at peak times eg. Christmas and Easter. Big Dog Bandanas does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required, although you may return them at your cost for store credit (exclusions may apply).

A tracking number will be provided to you via email once posted, and we recommend you keep track of your delivery through this tracking number. If for any reason the parcel is not delivered to your address, it may be taken to a post outlet for collection. If you do not arrange to pick the parcel up promptly from the postal outlet, the parcel will be returned to us. Should this happen, you will be required to pay a fee for re-delivery.

Please make sure your postal information is correct and up to date, as we take no responsibility if the item is sent to an address that you provide that is incorrect. Please advise us ASAP prior to Big Dog Bandanas sending your item if your address is incorrect, and provide us with the correct information. Once your item is shipped unfortunately there is nothing further we can do. You may be able to contact Australia Post directly to redirect your item, but this cannot be guaranteed.

Big Dog Bandanas package your items with care, but please be advised that we do NOT take any personal responsibility for damage that occurs during the postal service. Please contact us ASAP if your item arrives damaged so that we may make a claim with the postal provider.

We ship within 2-3 business days of receiving cleared funds.

How much is postage?

For most orders, the postage will cost $7.95. If you have purchased multiple bandanas, the weight and size may determine a postal price increase to $11.55. This cost will be calculated at the checkout stage of your purchase. 

All prices are quoted in Australian dollars.

Do you offer express postage?
Yes we do! There is an option at the checkout for domestic orders. 

Do you deliver to P.O. Box address? 
Yes, we can deliver to any P.O. Box Address in Australia.

Where are my items shipped from?
All items are shipped from Wagga Wagga, NSW, Australia.

Can I pick up my order if I am local?
Yes you certainly can! Just sent us an email and we can organise it. (Wagga Wagga, NSW) 

Can I track my order? 
Yes! For domestic orders, you can track the delivery status of your order at the www.auspost.com.au website.

What happens to 'return to sender' parcels?

Please take care to enter the correct address details when you order. If a parcel comes back to us marked 'return to sender' the buyer must pay the same postage fee to get the item re-delivered to them again. 

Cancellation of Orders

Big Dog Bandanas may cancel your order if for any reason we are unable to provide you with the products in your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation. 

Delivery within Australia

Delivery times will vary depending on your location. Below is an estimated guide for standard deliveries and when you can expect delivery of your parcel. Please note, these times are a guide and may vary. The delivery time to your destination will vary according to your postcode. Full details can be found at https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ - please use postcode 2650 as the "from" postcode.

Sydney Metro

1-3 business days

NSW Country

3-4 business days

Melbourne Metro

2-3 business days

VIC Country

5-8 working days

Brisbane Metro

3-4 business days

QLD Country

4-5 working days

Adelaide Metro

5-6 business days

SA Country

4-5 working days


5-6 business days

Western Australia

5-16 working days

Northern Territory

5-16 business days